40-day money-back guarantee:
Eligible for refund:
1、Damaged order or incorrect order
If your order is damaged in transit, or you receive the incorrect order, please email firstname.lastname@example.org immediately after receiving the goods, and attach clear pictures of damaged goods or the wrong goods.
If you think there is a quality problem with the goods you received, please email email@example.com immediately after receiving the goods and attach the production date and batch number of the goods you purchased (the production date and batch number of bottled tea and bottled sparkling water are near the bottle mouth, and the production date and batch of aluminum canned gas sparkling water code at the bottom of the bottle) so that we can track the specific batch of goods you received.
3、If you do not receive your order more than 15 days after purchase
Please email firstname.lastname@example.org after 15 days and we will reply to you as soon as we receive your email.
4、Out of stock
If the goods you have purchased cannot be shipped due to a lack of stock, we will contact you via email. We will provide you with the option of refunding or waiting for inventory.
The refund process:
When you meet the above refund conditions：
- Please contact our customer service as soon as possible, email: email@example.com customer service will reply to you within 1-3 business days;
- The order number (XXXX1001) and order details need to be provided to us;
- Provide sufficient evidence to prove that there is a problem with the product or other related evidence. For specific questions, please consult customer service;
We will notify you after receiving and checking your refund request, and let you know if the refund is approved in 1-3 business days. If approved, you will be automatically refunded via the original payment method. Remember, your bank or credit card company may also take 3-5 business days to process and mail the refund.
Our return situation:
For your best experience in Genki Forest, we would love to provide a refund or free replacement for you for any quality reasons. Return of the original products is not necessary / at your own discretion.
Eligible for return:
- Your product must be in the same condition as when you received it, unworn or unused, with a label, and in the original packaging;
- Provide a receipt or proof of purchase, (screenshot of the order)
The return process:
- To start returning, please contact our customer service as soon as possible, email: firstname.lastname@example.org, customer service will reply to you within 1-3 working days;
- We do not accept items sent back to us without prior request for return;
- We will inform you of the return address and return information. and instructions on how to send the package.