40-day money-back guarantee
We're always looking to innovate and improve, so we're thankful to our Genki Forest fam for any feedback and for trying all our flavors.
Damaged order or incorrect order
If your order is damaged in transit, or you receive the incorrect order, please email firstname.lastname@example.org immediately after receiving the goods, and attach clear pictures of damaged goods or the wrong goods.
If you think there is a quality problem with the goods you received, please email email@example.com immediately after receiving the goods and attach the production date and batch number of the goods you purchased (the production date and batch number of bottled tea and bottled sparkling water are near the bottle mouth, and the production date and batch of aluminum canned gas sparkling water code at the bottom of the bottle) so that we can track the specific batch of goods you received.
If you do not receive your order more than 15 days after purchase
Please email firstname.lastname@example.org after 15 days and we will reply to you as soon as we receive your email.